SCW IT F.A.Q.

Search Documentation, Knowledgebase And Watch Videos To Find Answers

Yes. We provide support every day, no matter the hour.

No you are not. You are free to leave at any point.

We have plans to suit every budget. We will tailor a plan specifically to meet all your needs.

One of the easiest ways to reach the support team is by sending them an email. All you need to do is send an email to support@scwit.co.za, and it will get converted into a ticket automatically.

It is always better to e-mail, when you email us a help ticket is created and tracked, everything that happens in and around the problem is recorded, so that it may be resolved quickly.

A channel is a single voice line.

In the same way a single analogue line at home would only allow one person to make a call at a time.

1 analogue line = 1 digital channel

So if you have an office of 25 people we would suggest having 8 channels to ensure there is always a channel available when a staff member needs to make or receive a call. We would never allow less than 4 channels on a Cloud PBX to ensure smooth functioning at all times such as conferencing and call transferring.

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

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Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting